Return & Exchanges

Return & Exchange Policy

We want you to be satisfied with your purchase. If you need to return or exchange a product, please carefully review the following policy:

1. Return & Exchange Conditions

• Requests for returns or exchanges must be submitted within 7 days of receiving the product.
• The product must be brand new and unused, including the original packaging and accessories.
• Customized products (such as those with a custom logo, special colors, or sizes) are personalized items and cannot be returned or exchanged unless there is a quality issue.

2. Non-Returnable & Non-Exchangeable Situations

• Products that have been used or damaged (not due to quality issues).
• Returns or exchanges requested due to personal reasons (e.g., dislike, wrong purchase).
• Slight packaging damage caused by shipping that does not affect product use.

3. Return & Exchange Process

1. Contact Us: Please reach out via WhatsApp +86 13535395065, providing your order number and product photos.
2. Approval: We will review your request within 3 business days and provide further instructions.
3. Return the Product: Please send the product back to the address provided by our customer service. Buyers are responsible for return shipping costs (unless the return is due to a quality issue, in which case we will cover the shipping cost).
4. Refund or Exchange: Once we receive and confirm the returned product, we will process the refund or replacement within 5 business days.

4. Refund Method

• Refunds will be issued back to the original payment account, and the exact processing time depends on the payment platform.

If you have any questions, please feel free to contact us—we are happy to assist you!